Contact Lowell Finland

Did you receive an invoice or debt collection letter from us? We are here to help you.

Customer service

Customer service in reminder or collection matters
Tel. +358 2 2700 300 (Mon-Fri 8-18). Please choose language in the service menu.
Web service: My Lowell (available also in English)

Chat
You can contact our customer advisors via chat in My Lowell (Mon–Fri 8-17:30).

Exceptional opening hours in 2026:

Maundy Thursday 2.4. – open until 16:00

Easter 3.4. – 6.4. – closed

Wednesday 15.4. - open until 14:00

May Day Eve 30.4. – open until 16:00

May Day 1.5. – closed

Ascension Day Eve 13.5. – open until 16:00

Ascension Day 14.5. – closed

Thursday 18.6. – open until 16:00

Midsummer Eve 19.6. – closed

Wednesday 16.9. - open until 14:00

All Saints’ Day Eve 30.10. – open until 16:00

Wednesday 23.12. – open until 14:00

Christmas 24.12. – 25.12. – closed

New Year’s Eve 31.12. – open until 14:00

E-invoices and change of address for contractual clients

Electronic invoicing is a fast, reliable and a ecological way of delivering invoices. It is beneficial for both sender and receiver of the invoice.

To take electronic billing into use, please inform the following details to our business customer service (mailto: customerservice.fi@lowell.com):

Company name and business ID (Y-tunnus)
EDI (OVT-tunnus)
Electronic billing address
Electronic billing operator and ID

Change of address: mailto:customerservice.fi@lowell.com

Customer service for contractual business clients

Please notice that we’re unable to service you in payment reminder or debt collection matters in sales.

For customer service regarding reminders or collection matters please see the contact information above.

Sales
Tel. +358 10 2700 700 (Mon-Fri 9-16)
Email: myynti@lowell.com

Customer service
Tel. +358 10 2700 534 (Mon-Fri 8-16)
Web service: Lowell Access (available also in English)

Chat
You can contact our customer advisors via chat in Lowell Access (Mon–Fri 9-15).

When calling our 010 -business numbers the price of a call is 8,35 € cents / call + 16,69 € cents/min. When calling from abroad the price is defined according to prices of the local telephone operator.

Contact information

Lowell Finland Oy
Tel. +358 10 700 00 (Mon-Fri 8-16)
Postal address: Lowell Finland Ltd., P.O. Box 20, FI-20101 Turku, Finland
Business ID: 0140351-4

Our personal e-mail addresses have the form firstname.lastname@lowell.com